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FAQs

Have a question? We're here to help. If you don’t see your question answered below, feel free to contact us for more help.

HOW DOES VIDEO LAB WORK?

Video Lab is easy, quick, and produces tangible results at an affordable price. Once you've signed up for our monthly or annual service plan, we'll take you through our customized 3-step process:

Set A Goal

Our video strategists will help you set an objective + outline a script for your 8-15 second video.

Upload Footage

Send us up to 5 minutes of video content for 8-15 second video ad conversion.

Receive Video

Sit back and enjoy a cup of coffee while our video experts work their magic.

HOW MUCH DOES VIDEO LAB COST?

We offer flexible subscription plans to suit your needs. Browse our Pricing Page to learn more about your options

WHAT VIDEO SIZES DOES VIDEO LAB CREATE?

Horizontal Videos (16:9) | Square Videos (1:1) | Vertical Videos (9:16)

You get to choose between wide (16:9), square (1:1), or vertical (9:16) final file size format

HOW DO I USE THE VIDEOS I RECEIVE?

You can post, publish, upload, share, and advertise your videos on Facebook, Instagram, YouTube, Twitter, LinkedIn or any other social networks, websites, or blogs. The videos you receive are yours to use forever.


Still not sure? Check out our Enterprise Solutions for help with maximizing your video results.

WHAT KIND OF FOOTAGE DOES VIDEO LAB USE?

All footage used in video ad creation must be your own original recorded content (recommended). Alternatively, you can send us footage that you have licensed rights to or royalty free video content that you have downloaded.

Our video strategists will help guide you to film high quality content for your video ad right from your mobile phone. If you’re not sure where to start – don’t worry! Once we've helped you set your video goals + created a video outline, you'll have a rubric to follow on selecting the best footage for your 8-15 second video ad.

IS THERE A LIMIT TO HOW MUCH FOOTAGE I CAN SEND?

Yes. You can send Video Lab a total of up to 5-minutes of footage per 8-15 second video ad conversion.

I DON'T HAVE FOOTAGE, WHAT SHOULD I DO?

Our Video Strategists are here to guide you through a simple process of DIY filming to capture your own footage. No fancy equipment will be necessary as you can shoot content directly from your smartphone!

 

Alternatively, Video Lab can create an 8-15 second text based or text based and client-provided still image video combination, should you opt out of sending us footage.

WILL MY VIDEO COME WITH AUDIO?

Video Lab specializes in creating bite-sized video content that is attention grabbing, memorable, and actionable - designed to get your audience to stop their scrolling and engage with your brand. For this reason our standard video ads do not contain audio - when was the last time your sound was on when scrolling your social media feed?

 

We get it, though. Sometimes videos need sound. You can customize your video with our audio add-on services to add sound bites, a voice over, and/or a music score as you see fit.

CAN I EXTEND THE LENGTH OF MY VIDEO?

If you intend to use your video in a social media ad, we recommend keeping the length of your video within an 8-15 second timeframe.  An effective video ad captures the attention of your audience and delivers a call to action within the first 8 seconds, after which at least 33% of your audience has moved on. 

 

However, if you have a story to tell and need more than 8-15 seconds, or want to use your video for other purposes, like for an explainer or testimonial video, you can extend your video length in increments of 8-seconds with our video length add-on services

WHEN WILL I RECEIVE MY VIDEO?

Standard video turnaround times are between 1-2 weeks depending on your plan.

 

On a time crunch? Get your video in as little as 24-48 hours with our expedited service add-ons.

CAN I REQUEST CHANGES TO MY VIDEO?

Our video strategists are here to ensure your project scope and goals are clearly defined before we begin video creation in order to avoid any hiccups along the way. By purchasing a plan, you agree that you are authorized to do so and that you have read through and understand our FAQs and Terms of Service.

 

If you're unhappy with your video, you can request changes. Our annual membership plans include one complimentary round of feedback per video should the need for changes arise.

 

If you're signed up on a month-to-month service plan and think you might need changes made to your video, add a feedback review round to your purchase before your checkout!

OOPS, MY VIDEO DOWNLOAD LINK EXPIRED.

Video download links will expire after 4-weeks. Make sure to download and save your video on a timely basis so that your video doesn't get lost!

 

You'll receive reminder emails to download your files as your download link approaches expiry. Video Lab will not be able to send you your video again upon download link expiry.

HOW DOES VIDEO LAB'S MEMBERSHIP WORK?

You can sign up for month-to-month or annual subscriptions on a Video Lab Basic, Pro, or Rockstar plan. Every 30-days, you will receive one, two, or three 8-15 second videos depending on your plan.

 

You may choose to renew your subscription at the end of monthly or annual subscription period. By default, all plans are set to renew for the same period of time as the original subscription you sign up for. You may decline to renew at any time prior to the commencement of a renewal subscription.

 

Monthly subscriptions are billed month to month. No contract. No Obligation. Annual Plans come with an awesome discount and run on a one-year billing cycle with cancellation available for the following year. 

WHAT IS VIDEO LAB'S CANCELLATION/REFUND POLICY?

Monthly subscriptions are billed month to month. No contract. No Obligation. Annual Plans come with an awesome discount and run on a one-year billing cycle with cancellation available for the following year.

 

By default, all plans are set to renew for the same period of time as the original subscription you sign up for.

 

After we collect your payment, we follow these refund rules:

  • Annual Subscriptions: If you cancel your Annual subscription within seven (7) days of original purchase, you will receive a full refund of your subscription fees, less any set-up fees plus one month's payment at the rate of a month-to-month subscription, subject to the restrictions below. If you cancel your annual subscription after seven (7) days, your payment will be non-refundable and your service will continue until the end of your contracted term.

  • Monthly Subscriptions: If you cancel your monthly subscription within seven (7) days of original purchase, you will receive a full refund of your subscription fees, less any set-up fees plus one month's payment at the rate of a month-to-month subscription, subject to the restrictions below. If you cancel your monthly subscription after seven (7) days, your payment will be non-refundable and your service will continue until the end of that month’s billing period.

 

NOTE: The refund only applies for seven (7) days after the original purchase, not for subsequent renewals. Furthermore, our refund policy does not apply if: 

  • You have begun your account set-up process with on of our video strategists

  • You have downloaded a video

  • You have shared a video on social media

  • We do not offer refunds for renewal payments, regardless of whether the service is used. Fifteen (15) days before your annual subscription renews, we'll send an email to let you know you're scheduled for a payment. This gives you a chance to update your credit card information or cancel the renewal before the charge is processed.

  • After the cancelation period ends, all purchases are final and all fees paid are non-refundable, even if Video Lab later terminates your account.

  • If your account is terminated due to breach of our Terms of Service during the relevant cancellation period, you will not be refunded.

  • If you have questions, please contact us.

CAN I PAUSE MY ACCOUNT?

Yes, you can pause your account for up to two billing cycles if you’re subscribed to any of our monthly plans. To pause your account, please contact our customer support team directly.

WILL UNUSED VIDEOS ROLLOVER?

No. You will receive up to one, two, or three 8-15 second videos within a 30-day period depending on whether you sign-up on a Video Lab Basic, Pro, or Rockstar plan.

HOW CAN I GET STARTED?

Click on Get Started Now! to select a month-to-month or annual plan. Once you've purchased a plan, our video strategists will email you within two (2) business days to set-up your service. 

© 2020 by Video Lab, Inc.